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Privacy Policy

Hartnack and Company Ltd recognises the trust that you place in us when providing us with your personal data, and we are committed to being transparent and respectful in the ways we handle your information. 

This policy tells you how we collect and use your information, and your rights in having your personal data protected. We may make changes to this policy from time to time, so please check back occasionally. This policy was last updated on the 27th April 2018.

How we Collect your Data

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections or the name of the recipient of the portfolio if different to the purchaser. If you are unwilling to share this information with Hartnack and Company Ltd then I am afraid we will be unable to accept your order.

How we Store your Data

Hartnack and Company will retain the information that you provide to us for as long as it is needed to administer the relationship we have with you and for the purposes for which it was originally intended.  All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access. In some cases, we will need to retain your details to meet legal requirements, such as the records we are required by law to keep regarding shipping. We are also required by HMRC to keep a copy of your invoice for up to 7 years to comply with regulations.  Your invoice will contain your name and invoice and delivery address and details of the products that you bought only. When we do not require your information any more, it will be disposed of securely. 

Hartnack and Company Ltd will not record nor take your credit card or other payment information. The payment process is undertaken by Stripe Payments Europe Ltd, the chosen payment provider of Shopify, our website hosting platform.  At no time will you enter payment details onto www.hartnackandco.com.

How we Use your Data

Hartnack and Company Ltd confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:

  • Processing your order and communicating with you to ensure that all details of the order fit your requirements;
  • Delivering your order which requires us to give your name (or the name of the recipient of the portfolio if different to that of the purchaser), delivery address and contact telephone number only, to our third party delivery couriers;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • For legal reasons, such as maintaining records of invoiced goods
  • If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
  • In case you wish to make a new order with Hartnack and Company Ltd

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

How and Why We Share your Data

Your Personal Information may be disclosed to reputable third parties who will deliver your order. Hartnack & Company Limited requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Hartnack & Company Limited for mailing or marketing purposes.

Using Images of your Portfolio

We like to keep the images and information on our site up to date and so we take photos of most of the items that we make and we then may use these on our website on product pages, in our blogs or as part of our advertising campaigns from time to time.  You will be asked whether you agree to us using these images when you confirm your order. This agreement is not assumed and, if you change your mind after having initially agreed to us using the images and would prefer that we do not photograph your item, please let us know via email.  If you change your mind once the image has been published, please contact us by email and we will remove the image from any publication or media that displays the image, and destroy the file.

Your Updated Rights Regarding your Data that we Hold

With effect from the 25th May 2018, the General Data Protection Regulation will ensure that all individuals have the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability (that is, you can request to know of any information held on you at any time)
  • The right to object
  • Rights in relation to automated decision making and profiling.

Please contact us at info@hartnackandco.com if you feel that any information that we have about you is inaccurate and needs to be corrected. You can contact us if you wish to object to the way that your data is being processed, to withdraw your consent for processing, to make a complaint about the use of your data or to request that your data is deleted. You have the right to ask for a copy of the information that we hold about you. This is known as a Subject Access Request and you can to allow us to provide this information to you.

If you feel that we have not handled your data correctly, you can get information on your rights through the Information Commissioners Office at https://ico.org.uk/for-the-public/

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to Hartnack & Company Limited, Unit O3 Langlands Business Park, Uffculme, Cullompton, Devon, EX15 3DA.